Privacy Policy

Information you provide

When you use our contact or order forms, we receive the information you enter, such as your name, email address, project requirements, product details, and message. We use it to answer your inquiry, prepare a quote, provide the requested service, and keep related business records. Please do not include sensitive personal information in a form unless it is necessary for your request.

Our lawful basis for responding to inquiries and preparing or carrying out an order is taking steps at your request before a contract or performing a contract. Where we keep related records for accounting or other legal duties, the basis is compliance with those duties. We may retain necessary correspondence to establish or defend legal claims where we have a legitimate interest in doing so.

Forms and email delivery

Our site uses Cloudflare Turnstile to help prevent automated form submissions. A successful form submission is sent to us by email using Resend. If that service is unavailable, the site may offer a prefilled message in your email application instead. We use your form information only for the purpose of handling your request unless we tell you otherwise.

Website hosting and security

Vercel hosts the site and processes technical information needed to deliver it, such as request and security logs. Cloudflare provides the form challenge. These providers may process technical data under their own service terms. We do not use these logs to identify visitors for advertising.

Optional Google Analytics

If you choose “Allow analytics,” we load Google Analytics 4 for f5designstudio.com. It helps us understand page visits and whether a contact or order request was submitted successfully. We send the type of successful request, but no form answers, names, email addresses, order notes, or prices. Google Analytics may set first-party cookies, including _ga and _ga_<identifier>, to recognize visits and sessions. The legal basis for this optional tracking is your consent.

You can decline analytics and use the site normally. You can change your choice at any time using “Analytics settings” in the footer. Withdrawing consent stops future analytics loading and removes the Analytics cookies we can access on this site. It does not undo processing that occurred before withdrawal. Google may process analytics data outside the European Economic Area under its applicable transfer arrangements.

Storage and retention

Your analytics choice is stored in your browser's local storage so the site remembers it. We keep contact and order emails for 60 days after the last relevant exchange or completion of the order, unless an active project, legal duty, or dispute requires longer. Google Analytics keeps event data for two months and user data for 14 months; its user-data period resets on new activity. We keep other information only as long as needed for the purposes above or for applicable legal obligations, then delete or anonymize it where practicable.

Who receives information

Information may be processed by our website hosting, anti-abuse, email delivery, and analytics providers for the purposes described here. We do not sell personal information.

Your rights

Depending on your circumstances, you can ask to access, correct, erase, or restrict your personal data, object to certain processing, or receive a portable copy. You can withdraw analytics consent at any time. Contact todor@f5designstudio.com to make a request. You can also lodge a complaint with your local data protection authority; in Bulgaria this is the Commission for Personal Data Protection.

Changes to this notice

We may update this notice when our services or data practices change. The date at the top will show the current version.